Homeless Shelter Case Manager

Company: BBSI Southern California
Location: San Bernardino
Posted on: January 15, 2026

Job Description:

Job Description Job Description Shelter Case Manager needed for a Homeless Program in San Bernardino. If you have a servant's heart and a passion to help others, look no further. BBSI is seeking a a Shelter Case Manager, great benefits and an amazing opportunity! Shelter Case Manager $23-$25 per hour Shift: Wed - Sun 2:30pm - 11pm SUMMARY: Under the supervision of the Shelter Administrator, the Case Manager plays a crucial role in supporting individuals experiencing homelessness. The Case Manager assists individuals in developing their individualized housing plan and provides tailored resources to support their stability and self-sufficiency To support these efforts, the selected candidate must establish and connect with community resources that offer diverse services to fulfill the participant's goals and schedules. The Shelter Case Manager will be responsible for the Duties and Responsibilities outlined below and other duties as assigned. DUTIES and RESPONSIBILITIES: ? Complete participant intake process including: screenings, assessments, plans, etc. ? Develop a network of community-based resources to refer participants to, including housing options, substance use treatment, medical services, education, and employment ? Build relationships with property managers and landlords to maintain a local housing inventory. ? Assist participants with applications, research, and connections to help them achieve their goals (e.g., health insurance, benefits enrollment, housing subsidies (HUD’s Housing Choice Voucher Program (Section 8)) ? Must uphold core values of integrity, transparency, accountability, respect, and responsibility. ? Work closely with other staff, volunteers, and partners to ensure consistent care and support to participants ? Must maintain and handle participant information professionally and with confidentiality ? Advocate for participants with landlords, service providers, and community organizations to help them achieve their goals ? Establish procedures and contacts for housing retention, including crisis plans and early intervention services. ? Assist participants with moving logistics and identify ways to cover the expenses of security deposits and moving costs. ? Assist participants with securing vital documents (e.g., Social Security cards, birth certificates). ? Provide services following best practices for individuals experiencing homelessness with complex health, disability, or behavioral health conditions. ? Provide accurate and timely documentation of participant progress following any required standard in HMIS and other data collection platforms. ? Any other tasks assigned by the Shelter Administrator. QUALIFICATIONS: ? Deliver compassionate, respectful, and culturally sensitive care to all participants. ? Foster a welcoming and supportive environment through a professional and friendly demeanor. ? Must be able to communicate effectively and accommodate diverse cultural and linguistic needs to ensure participant understanding ? Must be familiar with local resources and housing systems ? Address participant concerns with empathy and attentiveness. ? Respect cultural differences during interactions with participants. ? Maintain a positive attitude, demonstrating patience and resilience in stressful situations. ? Practice active listening to ensure participants feel heard and their needs are addressed. ? Bilingual (Spanish/English) preferred. ? Proficiency using Microsoft Office/Google Suite products and client database systems (HMIS) ? Must complete a background check, physical, TB test, and drug screen before hire. EDUCATION/EXPERIENCE: ? High School Diploma or equivalent qualification required. ? Experience working with individuals with diverse needs, including housing status, disabilities, behavioral health, and medical conditions ? 2-3 years relevant experience in Housing Navigation and/or related Case Management services preferred. ? Valid, unrestricted CA driver’s license. ? Certification in Basic Life Support (BLS) from the American Heart Association (AHA) or the American Red Cross. For immediate consideration call/text Jennie 626.290.7328 and send resume to jennie.suguitan@bbsi.com BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy -notice-california-applicants INDIE Company Description BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy -notice-california-applicants. Company Description BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nCalifornia applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants.

Keywords: BBSI Southern California, Encinitas , Homeless Shelter Case Manager, Social Services , San Bernardino, California