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Patient Services Representative

Company: SpineZone
Location: Encinitas
Posted on: January 16, 2022

Job Description:

Do you believe that physical therapy can play a bigger role in the overall health and wellness of our communities? Do you want to be on the leading edge of therapy treatment that focuses not only on physical pain but also the whole person? Yeah, we do too.

SpineZone is on a mission to help people avoid unnecessary suffering by treating the whole patient with the latest in evidence based therapy. As a part of SpineZone, you'll be on the leading edge of the delivery of care to solve the complex biopsychosocial conditions affecting our patients.

On our team, you will be a part of research studies with leading academic institutions. You will receive training from our mindfulness, nutrition and behavioral health counselors. Work closely with our orthopedic surgeon team to deepen your knowledge of musculoskeletal treatment.

And through it all, you will be on a supportive team of individuals all working together in a fun culture to solve musculoskeletal pain for as many patients as possible. SpineZone is treating patients in person in southern California and online across the United States. Join us.


The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include office supplies and daily drawer drop, along with monitoring the assigned clinics schedules and billable claims.

The Patient Service Representative will be the point person for patient registration and scheduling follow up appointments and time of service collections.

This role requires close collaboration with our Billing Manager, Patient Care Coordinators, Intake Coordinators, Clinic Managers, and all Clinicians to ensure staff schedules are maximized for efficient delivery of care. You will also be assisting with some A/R duties, billing, charge entry, extending authorizations/referrals and medical records.

Supervisory Responsibility

This position has no supervisory responsibilities.

Essential Job Functions:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries in a friendly professional manner.
  • Optimizes patients' satisfaction, provider efficiency and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Follows all HIPAA regulations and compliance.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed along with contributing ideas for process improvements.
  • Answering multiline phone system / retrieving messages and ensuring proper messages to be relayed
  • Register and schedule new patients when necessary
  • Obtains and verifies insurance benefits for patients being seen in-clinic
  • Collection of copays and other fees required prior to the office visit or treatment
  • Understand and verify insurance coverage and assist with A/R management and claims processing
  • Schedule / reschedule appointments and confirm new evaluations within 24 hours of the appointment
  • Exhibits professional and friendly phone etiquette
  • Solid customer service skills and ability to engage well with patients
  • Eager to assist the company in any other related duties assigned

    Skills and Qualifications:
    • High School Diploma required. Associates degree preferred.
    • One year of administrative experience preferred
    • Ability to multi-task effectively and efficiently
    • Ability to work in a team environment
    • Ability to remain organized and time management
    • Ability to remain calm and collective during stressful situations
    • Strong communication skills both verbally and written
    • Strong attention to detail
    • Proficient in Microsoft Office and Google Drive
    • Outstanding customer service

      Why Join SpineZone?
      • SpineZone is a great place to be if you are passionate about helping others and want a place to grow! We offer benefits including
      • Medical
      • Dental
      • Vision
      • Life Insurance
      • Long Term Disability
      • 401k with match and generous PTO
      • Tuition Assistance
      • EAP (Employee Assistance Program)
      • Career Growth opportunities!

        Work Environment

        This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

        Physical Demands

        This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. May require some driving to help support other clinics.


        Some travel to other locations is expected for this position.

        SpineZone is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Keywords: SpineZone, Encinitas , Patient Services Representative, Sales , Encinitas, California

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