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Patient Service Specialist

Company: SpineZone
Location: Encinitas
Posted on: May 12, 2022

Job Description:

Do you believe that physical therapy can play a bigger role in the overall health and wellness of our communities? Do you want to be on the leading edge of therapy treatment that focuses not only on physical pain but also the whole person? Yeah, we do too.SpineZone is on a mission to help people avoid unnecessary suffering by treating the whole patient with the latest in evidence based therapy. As a part of SpineZone, you'll be on the leading edge of the delivery of care to solve the complex biopsychosocial conditions affecting our patients. -On our team, you will be a part of research studies with leading academic institutions. You will receive training from our mindfulness, nutrition and behavioral health counselors. Work closely with our orthopedic surgeon team to deepen your knowledge of musculoskeletal treatment.And through it all, you will be on - a supportive team of individuals all working together in a fun culture to solve musculoskeletal pain for as many patients as possible. SpineZone is treating patients in person in southern California and online across the United States. Join us.The Patient Service Specialist performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include office supplies and daily drawer drop, along with monitoring the assigned clinics schedules and billable claims.The Patient Service Specialist will serve as a utility player in the Administrative department, providing coverage and added capacity for Patient Services Representatives, Intake Coordinators, HIS team and Patient Care Coordinators. This role requires intimate knowledge of the entire breadth of administrative duties SpineZone and the ability to quickly adapt.Supervisory Responsibility -This position has no supervisory responsibilities. -LocationPrimarily Encinitas- floating between multiple SD clinic locationsEssential Job Functions:

  • Travel required between the local clinics; mileage will be reimbursed
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries in a friendly professional manner.
  • Optimizes patients' satisfaction, provider efficiency and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information. -
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Follows all HIPAA regulations and compliance.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed along with contributing ideas for process improvements.
  • Answering multiline phone system / retrieving messages and insuring proper messages to be relayed
  • Collection of copay's and other fees required prior to the office visit or treatment
  • Call new referrals and coordinate scheduling their first visit with SpineZone. - The essential requirements of this call include
  • Sell the benefits of the SpineZone Program
  • Understand and communicate the value and differences of the SpineZone Program compared to other options patients may have
  • Explaining in detail the insurance benefits for the patient
  • Schedule appointments by carefully following all PT credentialing requirements
  • Responsible for the review of daily logs and notes to assure continuity of care, documentation of process, appropriateness of intervention/action and timeliness of documentation, and billing. -
  • Uses discretion and independent judgment in handling patient or physician complaints received. - Appropriately escalates patient issues to management and follows up on resolution to ensure timely response with the patient.
  • Responsible for maintaining office location neatness and providing patient intake support when needed -
  • Communicates with Site Management and physical therapist any information received from physician, patent or employees about the patents care or needs. -
  • Schedule / reschedule appointments and confirm appointments two days in advance
  • Exhibits professional and friendly phone etiquette
  • Solid customer service skills and ability to engage well with patients
  • Eager to assists the company in any other related duties assigned -
  • Verify insurance coverage for new referrals (and existing as required) to assist with onboarding, patient visits, A/R management and claims processing
  • Responsible for the review of daily logs and notes to assure continuity of care, documentation of process, appropriateness of intervention/action and timeliness of documentation. -Skills and Qualifications:
    • High School Diploma required. Associates or Bachelors degree preferred. -
    • Medical receptionist experience preferred
    • Knowledge of insurances preferred
    • Ability to multi-task effectively and efficiently -
    • Ability to work in a team environment
    • Ability to remain organized and time management
    • Ability to remain calm and collective during stressful situations
    • Strong communication skills both verbally and written
    • Strong attention to detail
    • Proficient in Microsoft Office and Google Drive
    • Outstanding customer serviceWhy Join SpineZone?
      • SpineZone is a great place to be if you are passionate about helping others and want a place to grow! We offer benefits including -
      • Medical
      • Dental
      • Vision
      • Life Insurance
      • Long Term Disability
      • 401k with match and generous PTO
      • Tuition Assistance
      • EAP (Employee Assistance Program)
      • Career Growth opportunities! -SpineZone is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: SpineZone, Encinitas , Patient Service Specialist, Other , Encinitas, California

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