Donation Center Attendant II/Lead Site Attendant
Company: Goodwill Industries of San Diego County
Posted on: May 3, 2021
POSITION SUMMARY: Accepts donations
on behalf of Goodwill at our standalone or storefront donation
centers. Provides excellent customer service to
Essential Functions Statement(s):
and closes assigned donation center site, as scheduled, according
to department guidelines set forth in the Standalone and Storefront
Donation Center Attendant Training Manual.
donations according to guidelines found in the Standalone and
Storefront Donation Attendant Training Manual. This includes
providing excellent customer service to donors by greeting,
assisting with accepting donations, and accurately completing
donation receipts. When necessary, politely refuses and refers
donors to other locations and thanks each donor for every
the interior and the exterior of the site in a clean and organized
manner. Sweeps perimeter of donation center site, stores donations
neatly inside trailer, picks up debris and trash around trailer. If
applicable, empties and maintains the cleanliness of the Unattended
Donation Center (UDC) at the site.
completes daily administrative tasks in a timely manner. To include
daily counts of all donors (including donations from the UDC’s),
sorting and submitting donation receipts on a scheduled basis and
all daily tally sheets.
all donations and company property from damage and theft. Treats
all donations and company property with respect and
the following accurately and in a timely manner to the appropriate
Supervisor or Coordinator; supply needs, unusual or out of the
ordinary situations and any safety concerns.
and accurately loads donations into bins and organizes them inside
of the donation trailers.
Truck Helpers and Truck Drivers in loading donations into Goodwill
trucks, if needed.
daily with Dispatch to inform them of current product volumes and
any transportation/service needs.
- Performs other
miscellaneous duties as assigned or directed.
in handling customer service issues. Appropriately and effectively
handles any out of the ordinary donor service situations and/or
refers the donor to the correct management member. If referring to
management, notifies the management member immediately of the
daily tasks to on-site attendants. Guides employees in the absence
of the Supervisor.
trains all Donation Attendants assigned to their location. Performs
bag checks at assigned locations.
Education: High School Graduate or General Education
Degree (GED) preferred.
Experience: Six months to one year customer service
related experience preferred. One year
supervisory experience preferred.
Keywords: Goodwill Industries of San Diego County, Encinitas , Donation Center Attendant II/Lead Site Attendant, Other , Encinitas, California
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