Donation Center Attendant II/Lead Site Attendant
Company: Goodwill Industries of San Diego County
Location: Encinitas
Posted on: April 4, 2021
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Job Description:
Overview POSITION SUMMARY: Accepts donations on behalf of
Goodwill at our standalone or storefront donation centers. Provides
excellent customer service to donors. Responsibilities Essential
Functions Statement(s): Opens and closes assigned donation center
site, as scheduled, according to department guidelines set forth in
the Standalone and Storefront Donation Center Attendant Training
Manual. Accepts donations according to guidelines found in the
Standalone and Storefront Donation Attendant Training Manual. This
includes providing excellent customer service to donors by
greeting, assisting with accepting donations, and accurately
completing donation receipts. When necessary, politely refuses and
refers donors to other locations and thanks each donor for every
donation. Maintains the interior and the exterior of the site in a
clean and organized manner. Sweeps perimeter of donation center
site, stores donations neatly inside trailer, picks up debris and
trash around trailer. If applicable, empties and maintains the
cleanliness of the Unattended Donation Center (UDC) at the site.
Accurately completes daily administrative tasks in a timely manner.
To include daily counts of all donors (including donations from the
UDC's), sorting and submitting donation receipts on a scheduled
basis and all daily tally sheets. Safeguards all donations and
company property from damage and theft. Treats all donations and
company property with respect and care. Communicates the following
accurately and in a timely manner to the appropriate Supervisor or
Coordinator; supply needs, unusual or out of the ordinary
situations and any safety concerns. Safely and accurately loads
donations into bins and organizes them inside of the donation
trailers. Assists Truck Helpers and Truck Drivers in loading
donations into Goodwill trucks, if needed. Communicates daily with
Dispatch to inform them of current product volumes and any
transportation/service needs. Performs other miscellaneous duties
as assigned or directed. Assist in handling customer service
issues. Appropriately and effectively handles any out of the
ordinary donor service situations and/or refers the donor to the
correct management member. If referring to management, notifies the
management member immediately of the situation. Assigns daily tasks
to on-site attendants. Guides employees in the absence of the
Supervisor. Accurately trains all Donation Attendants assigned to
their location. Performs bag checks at assigned locations.
Qualifications SKILLS & ABILITIES: Education: High School Graduate
or General Education Degree (GED) preferred. Experience: Six months
to one year customer service related experience preferred. One year
supervisory experience preferred.
Keywords: Goodwill Industries of San Diego County, Encinitas , Donation Center Attendant II/Lead Site Attendant, Other , Encinitas, California
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