Lead, Revenue Cycle - ED

Company: Scripps Health
Location: Encinitas
Posted on: April 2, 2021

Job Description:

Since 1978, Scripps Memorial Hospital Encinitas has been serving North County's coastal communities. We provide trusted hospital and emergency care. In 2019, Scripps Memorial Hospital Encinitas was recognized by U.S. News & World Report for its performance in colon cancer surgery, knee replacement, and in treating heart failure. Job Type: Business Office Job ID: 1049416 Job Description Requirements Job Description At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Join a winning team at Scripps Memorial Hospital Encinitas as a Lead, Revenue Cycle in the Patient Financial Services Billing Emergency Department. This role is responsible for assisting with daily department operations including providing outstanding customer service to a wide range of both internal (physicians, nurses, case managers, etc.) and external (patients and visitors) customers, assisting the supervisor with process improvement and quality assurance projects, and acting as a coach and mentor to the members of our cardiac registration, insurance verification, scheduling, and financial counseling team. General Lead, Revenue Cycle responsibilities may include the following:

• Performing quality audits and works towards assurance of consistency and standardization of procedures.
• Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training including ensuring assessments and annual education competencies are completed.
• Providing feedback for consideration on staff's annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner.
• Providing input to new employee hiring.
• Assisting manager with timekeeping editing as needed.
• Responsible for managing access related workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
• Engaging in patient Check-in, Check-out, scheduling, as well as billing coordination to provide technical and leadership support as needed.
• Communicating with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
• Providing appropriate resolution to patient complaints.
• Fulfilling coordinator duties as needed.
• Leading performance improvement projects and maintains employee and department productivity reports.
• Acting as the department manager/supervisor in their absence.
• Performing other duties as assigned. This is a benefitted Full Time position with--evening shifts--that includes some weekends, located at Scripps Memorial Hospital Encinitas. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability. Scripps Health is a non-profit health care delivery network dedicated to the community it calls home: San Diego, California. We are:
  • Home to 5 hospitals, 30+ outpatient centers and hundreds of affiliated physician offices
  • Known for our compassionate, collaborative culture
  • The only San Diego-based company to make Fortune magazine's 100 Best Places to Work
  • Consistently ranked by U.S. News & World Report among the nation's best
  • At the forefront of clinical research and education, with three highly respected graduate medical education programs and one of the top teaching hospitals in the nation Join Our Talent Network Not ready to apply? Receive alerts with new job opportunities that match your interests Receive relevant communications and updates from our organization Share job opportunities with family and friends through social media and email

Keywords: Scripps Health, Encinitas , Lead, Revenue Cycle - ED, Other , Encinitas, California