Business Systems Analyst - Global Customer Support
Company: millenniumsoft
Location: San Diego
Posted on: April 1, 2026
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Job Description:
Position : Business Systems Analyst - Global Customer Support
Location : San Diego, CA Duration : 9 Month Total Hours/week :
40.00 Client: Medical Device Company Job Category: Information
Technology Level of Experience: Mid-Level Employment Type: Contract
on W2 (Need US Citizens or GC Holders Only) Work hours - some
flexibility: 8am-5pm/ 8:30a-5:30/9a-6p 3 must haves on the resumes:
Communication/Listening, SAP business analysis experience,
Attention to Detail. Willing to learn and ok with changing
priorities (flexible). Job Description: Our Business Systems
Analysts are responsible for supporting day to day business
operations and Global Customer Services enterprise systems. This
role focuses on learning how associates and customers interact with
client systems to sell, install, and provide ongoing support. Core
technologies include Salesforce and SAP ECC/CRM. Excellent
listening and communication skills will be essential for success in
this role. In working with stakeholders and team members you will
be part of a team helping to solve interesting and complex problems
with innovative technology solutions. This is a great role to
receive mentorship and training from a wide variety of experts as
you grow into your career as a systems analyst and project manager.
Day to day This position is responsible for working closely with
project managers and product owners to successfully execute on
Salesforce/SAP projects while supporting client user environments.
You will provide initial triage on new support cases and help
identify business requirements for our Salesforce/SAP environments.
Submitting break/fix tickets and system enhancement requests is a
primary responsibility in this role. You will be a part of our
agile delivery team releasing monthly enhancements to associates
and customers. Helping users navigate systems and answer questions
Ability to critically think, be a team player, and show up ready to
jump in wherever needed are must haves. Must have experience:
Excellent analytical & communications skills Strong interpersonal
skills and able to collaborate and work effectively with a variety
of individuals Ability to prioritize and manage multiple projects
and tasks. Well organized and proactive Proficient with MS Windows
applications, i.e. Word, Excel, Powerpoint, Visio, etc. Bachelor’s
Degree in Information Technology, Business Systems or a related
technical discipline is highly desirable (Bachelor’s degree can
substitute for 3 years related experience) Experience working in
complex enterprise software environment Experience working with
diverse teams to gather system requirements Nice to have
experience: Agile methodology environments Working SAP and
Salesforce systems Agile-Scrum and/or Project Management
certifications Working in global healthcare or similar fields
Salesforce admin certification
Keywords: millenniumsoft, Encinitas , Business Systems Analyst - Global Customer Support, IT / Software / Systems , San Diego, California
