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Patient Service Specialist - OB

Company: Scripps Health
Location: Encinitas
Posted on: May 14, 2022

Job Description:

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. - You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Join a winning team at Scripps Memorial Hospital Encinitas supporting the Access department as a Patient Service Specialist - OB. -Working together, you'll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service while assisting with patient registration, insurance verification, and check-in procedures including co-payment collection. -You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other. - As a Patient Service Specialist, you will be responsible for:

  • Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
  • Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
  • Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
  • Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient. This is a -non-benefitted Casual/Per Diem -position with varied 12 hour night and day shifts, located in Encinitas. Flexible schedule availability is a must.

Keywords: Scripps Health, Encinitas , Patient Service Specialist - OB, Healthcare , Encinitas, California

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