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Hospital Manager - Encinitas

Company: Veterinary Emergency Group
Location: Encinitas
Posted on: October 11, 2020

Job Description:

HOSPITAL MANAGER Mission: The mission as the Hospital Manager is to lead your people and operate your hospital the VEG way, actively advancing culture, engagement, efficiency, growth, and financial health. Objectives: * Provide your VEGgies with the education, support, tools, resources, and autonomy necessary to facilitate an excellent customer experience so that we are the obvious place to take your pet during an emergency. * Develop collaborative, mutually rewarding partnerships with referring vets and other businesses in your local community so that we are the obvious place to recommend when people need emergency pet care. * Make your hospital the best place to work for emergency professionals so they brag about their jobs and their friends are jealous. WHO WE NEED: * Motivator and trailblazer: You have a knack for inspiring those around you. You know how to build teams of people by highlighting individual strengths and celebrating successes. Youre committed to The VEG Mission and seek out creative ways to achieve company goals. * Organized with special attention to detail: You understand what it takes to help people and their pets when they need it most. You hold yourself and your team to a high level of accountability. * Get stuff done while having a fun attitude: You take your work seriously, but you also know how to have a good time. You know how to create a fun and inviting atmosphere for staff and make it exciting to come to work. * Growth mindset: You are humble and see opportunities to learn at every turn. WHAT YOU CAN EXPECT TO DO: Culture: * Partner with your Medical Director to oversee all financial, operational, and people related functions of the hospital. * Establish and maintain an enriching, fun, and respectful environment for your staff. * Communicate company-wide objectives with your staff and align your hospitals actions in support of those objectives. * Ensure your team is consistently providing a level 3 customer experience. * Embrace and model The VEG Way (our unique culture). Development: * Actively recruit, hire, and onboard the right people for VEG and your hospital. * Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources. * Manage HR-related responsibilities in compliance with state and federal law. Marketing: * Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. * Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys. * Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans. Operations and Finances: * Perform routine system maintenance and work with the appropriate departments to resolve any issues that may arise. * Ensure the hospital remains clean and in an orderly condition. * Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. * Implement hospital policy, including DEA/Controlled Substances and OSHA. * Purchase equipment, as needed, to increase hospital efficiency and flow. * Create non-doctor scheduling that adequately supports customer saturation and considers labor costs to budget. * Ensure payroll is completed and submitted accurately and in a timely manner. * Manage accounts receivable and cash on hand. * Participate in regular financial meetings with your Medical Director, Regional Hospital Manager, and Regional Medical Director to understand cost analysis and to develop strategic plans to increase your hospital's overall profitability. Requirements WHAT YOU NEED: * Leadership experience - scheduling staff, recruiting, training, facilitating developmental meetings, performance management, building effective teams, etc. * Financial management experience - budgeting, payroll, accounts receivable, etc. * Operations management experience - inventory, facility management, etc. * Emotional intelligence, self-awareness, and a desire to be coached and to develop personally. Benefits WHAT WE OFFER: * Industry-leading compensation + performance & company based bonuses * Health Insurance & 401k w/ company match + 15 days of PTO with a 5-day rollover * Paid family leave - 10 weeks of paid leave at 100% of regular salary * Flexible scheduling for true work-life balance * Exponential growth opportunities * Unlimited CE

Keywords: Veterinary Emergency Group, Encinitas , Hospital Manager - Encinitas, Healthcare , Encinitas, California

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