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Coordinator, Patient Relations/Risk Management

Company: Scripps Health
Location: Encinitas
Posted on: January 24, 2023

Job Description:

Change Lives, Starting With Yours. At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Scripps Memorial Hospital Encinitas has served the growing communities of San Diego's coastal North County since 1978. We offer a full range of clinical and surgical services, including North County's first Primary Stroke Center, a regionally recognized brain injury program, state-of-the-art imaging center, 24-hour emergency room care, and award-winning OB-GYN, maternal health, and infant health services. As Coordinator Patient Relations - Risk Management you will provide risk management services including planning, developing, monitoring, entering, and reporting data from the database related to patient relations and privacy incidents. You'll play an integral role by following up on events and working toward process improvement with the different departments. You will assist with claims management including monitoring and resolving patient relations cases in coordination with the site risk manager. Be an advocate for concerned patients and family members during or after their stay, or receipt of service in the facility. Listen to issues, investigate concerns, and provide feedback to requesting individual(s). You will routinely be responsible for writing letters and preparing reports to support this role. Your time will be split visiting with Patients and their families "patientadvocacy", complaint resolution and privacy event follow-up. This is an 8-hour shift position located at Scripps Memorial Hospital Encinitas.

Keywords: Scripps Health, Encinitas , Coordinator, Patient Relations/Risk Management, Executive , Encinitas, California

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