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Wine - Manager

Company: Lazy Acres
Location: Encinitas
Posted on: November 25, 2022

Job Description:

Who Is Lazy Acres Natural Market?

At Lazy Acres Natural Market, we believe in a natural approach to optimal health and wellness. From organic and seasonal produce and products steeped in tradition, to functional supplements and body care, we are here to support you in mind, body and soul.

Our friendly, informative, and passionate team members remain committed to providing exceptional service and wellness tips with our community; and accommodating the needs of our guests. We continue to live by the closely held belief that our collective actions can and will contribute to a healthier planet.

We're committed to creating an environment that will attract the most passionate and enthusiastic people in our field. We're always on the lookout for people inspired by health, wellness, and eating clean and strive for excellent customer service. Our Leadership is dedicated to fostering a diverse and inclusive work environment, offering opportunities for professional growth, education, and community involvement.

Ingredients You'll Bring to the Table

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectation. You are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Wine Manager

Department: Wine and Spirits

Reports To: Store Director

FLSA Status: Non-exempt


This is a management position. The Wine Manager will have the necessary confidence, commitment, and motivation to move his/her staff and his/herself towards success. Key personality and character traits needed to accomplish this are: patience, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, and coach. Since this is a customer-service oriented and teacher position, the Wine Manager must also be smooth tempered and possess excellent people skills. Due to Bristol Farms' goals and structure, the Wine Manager should also be open to growth and expansion.

Essential Duties and Responsibilities

The Wine Manager plans and organizes requisitions; serves wines for public tasting and information/educational purposes and serves wine in the restaurant or dining room. He/she is also responsible to perform the following duties (other duties may be assigned):

  • Keep inventory and order wine/liquor/spirits to replenish stock. Concentrates efforts on staying in-stock with minimal back stock.
  • Maintain department to Bristol Farms standards in cleanliness and order.
  • Discuss wines with customers and assist with wine selection. Exercise proficiency in promoting education and proper wine selection.
  • Maintain and build customer relations and encourage return business.
  • Practice, promote, and instill appropriate customer service as well as work ethic.
  • Routinely replenish inventory on authorized racks, stacks, or shelving.
  • Under the direction of the Store Director, resolve customer complaints in such a manner as to ensure customer satisfaction.
  • Responsible for the training and overall supervision and direction of employees in the Wine Department on an on-going basis.
  • Under the direction of the Director of Wine and Spirits, merchandise product on the sales floor.
  • Responsible for accurately processing warehoused and direct store deliveries.
  • Maintain price integrity.
  • Maintain the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
  • Responsible for daily and weekly logging of invoices and for following the established invoice routing procedure.
  • Manages and assures proper displaying and selling of all Liquor products to customers and advises customers on quality of wine, method of handling, and other factors affecting the product.
  • Engages and coaches others in suggestive selling techniques.
  • Responsible for monthly inventory.
  • Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc.
  • Responsible for communication with the Store Director and Director of Wine and Spirits on pertinent issues, department conditions, and any other Wine and Spirit related issues.
  • Responsible for communication with all Wine Department employees.
  • Responsible for using the tools provided by management to ensure the success of the department.
  • Responsible for enforcing company policies.
  • Responsible for entire Wine Department in serving customers with excellent service and adhering to the "15 Second Service" policy.
  • Conducts accident investigations and completes paperwork within accordance to Cal Osha SB-198.
  • Leads by example; models correct behavior and adherence to company policies and procedures.
  • Follows the owner/partner handbook at all times, especially on service standards and appearance.
  • At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.
    Supervisory Responsibilities

    The Wine manages 1-4 employees in the Wine Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include assisting the Director of Wine and Spirits and Store Director with interviewing; hiring training employee's; planning, assigning, and directing work; appraising performance; rewarding and in disciplining employees; addressing complaints and resolving problems.

    Customer Service Skills

    The Meat Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Meat Manager is expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

    Education and/or Experience

    High School diploma or general education degree (GED); one to two years related experience and /or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms.

    Mathematical Skills

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

    Reasoning Abilities

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

    Knowledge of English

    This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Ability to communicate clearly and give clear direction.

    Physical Demands

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and color vision. The Wine Manager must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time. He/she must also safely use a box cutter with razor blades.

    Work Environment
    The noise level in the work environment is usually moderate

    Why You'll Love Working at Lazy Acres Natural Market
    • Amazing earning potential, paid weekly!
    • A values-based culture that will engage and empower your growth and development
    • A strong training program that will build your restaurant and guest service skills
    • Opportunity for growth within our family of brands
    • Benefits available - Including medical, dental, vision, and 401K
    • Numerous scholarship opportunities available to full & part time team members
    • 20% discount at all Bristol Farms and Lazy Acres locations
    • $60 credit to Shoes for Crews every 6 months of employment

      #TAL2 Associated topics: deli manager, frontend, general manager, general operations manager, gerente de cocina, gm, management, restaurant leader, shift leader, supervisor

Keywords: Lazy Acres, Encinitas , Wine - Manager, Executive , Encinitas, California

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