Customer Experience Manager
Company: Michaels
Location: Encinitas
Posted on: January 12, 2021
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Job Description:
We're here for the makers! Come be a part of the team where
innovation and teamwork come together to support the most exciting
missions in the world!Deliver a customer centric shopping
experience by managing and delivering effective front end
operations and expectations. Lead the omni channel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.Major Activities* Assist Store
Manager in leading and managing adherence to Standard Operating
Procedures (SOPs) and Company programs to ensure compliance to
applicable laws and requirements; ensure execution of Company
policies and standards; hold team accountable for store conditions
and results* Ensure all front end policies and procedures are
followed; achieve your KPIs and manage your team to achieve their
role KPIs* Plan and lead the execution of the class and in-store
events in accordance with Company program* Lead the Omni channel
processes* Manage and execute shrink and safety programs* Train,
observe and coach customer experience team (sales floor and
cashier) to achieve results, participate in the performance
management process; support Talent Development of your team;
utilize the leadership competencies for continued self-development*
Serve as Manager on Duty (MOD)* Interacts with others in an
accepting and respectful manner; remains positive and respectful,
even in difficult situations; promotes commitment to the
organizations vision and values; projects a positive image and
serves as a role model for others* Acknowledge customers, help
locate product and provide solutions* Participate in the truck
un-load and stocking processes to ensure truck standards are
followed and completed within budget* Manage and execute the shrink
and safety programs* Cross trained in Custom Framing selling and
production * Other duties as assignedMinimum Educationmust be at
least 18 years of agePreferred Type of experience the job
requiresRetail management experience preferredWe are an Equal
Opportunity Employer. Check out our EEO policy
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
[eeoc.gov
Keywords: Michaels, Encinitas , Customer Experience Manager, Executive , Encinitas, California
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